Privacy Policy

Last Updated September 2026

1. Who we are

Resolve Scaffolding Ltd provides scaffolding services across East Anglia. We are the data controller responsible for the personal information described in this notice.

This notice explains how we handle personal information when you visit resolvescaffolding.co.uk, request a quotation, contact us or use our services.

For privacy enquiries or to exercise your data protection rights, email info@resolvescaffoldingltd.co.uk .

We handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable privacy and electronic communications legislation, as amended.

2. Information we collect

Our quotation form collects:

• The type of scaffolding work you are planning.

• The site postcode or town.

• Your preferred start date, if provided.

• The property or site type, if provided.

• The estimated hire duration, if provided.

• Project details and any site restrictions you tell us about.

• Your full name and email address.

• Your company name and telephone number, if provided.

• Your acknowledgement of our terms and privacy notice.

When we discuss or carry out work, we may also collect site addresses, correspondence, site visit notes, quotation and contract details, billing information, and invoice and payment records.

Information about a project or property can be personal information where it relates to an identifiable person.

Our website infrastructure providers may process technical information, such as IP addresses, browser information and request details, to deliver website pages, maintain security and investigate faults. This is separate from visitor analytics.

Please only include information relevant to your enquiry. Avoid submitting sensitive personal information unless we have specifically explained why it is needed and how it will be handled.

3. How we obtain information

We collect information directly from you through our website form, emails, telephone calls, discussions, site visits and other communications. Technical information may be processed automatically when your device connects to our website.

4. Why we use information and our lawful bases

Where we rely on legitimate interests, we consider the effect on your rights and interests and whether the processing is necessary and proportionate.

We do not rely on blanket consent to handle your quotation request. Acknowledging this notice does not give us permission to use your information for unrelated purposes.

5. Required and optional information

Required fields are marked on our form. We need your name, email address, site postcode or town, and the type of work you are planning to assess and respond to your request.

Other form fields are optional. If we do not have enough information to prepare a quotation or arrange work, we may ask you for further details. Without necessary information, we may be unable to fulfil your request.

6. Who receives your information

Enquiry information is used by Resolve Scaffolding Ltd to respond to you and manage our services. We do not sell your personal information or share it with other businesses for their own marketing.

Providers supporting our website and communications process information where necessary to deliver their services. These include:

• Umbraco Cloud: website hosting and temporary storage of form submissions.

• GoDaddy and Microsoft: provision and support of our business email service.

• Cloudflare: where used by our website hosting infrastructure to deliver traffic and provide security.

• CookieScript: management of website cookie preferences.

• Website support providers: where access is necessary and authorised to maintain the website or resolve a technical issue.

Where a provider processes personal information on our behalf, appropriate data protection terms must govern that processing. Access should be limited to what is necessary for the service.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

7. Storage and international processing

Form submissions are stored in Umbraco Cloud and sent to our business email inbox, provided through GoDaddy and Microsoft. Deleting a submission from Umbraco does not delete the email copy.

Our service providers may use infrastructure or support services outside the United Kingdom. The arrangements applicable to a particular service determine where information is processed.

Where processing involves a restricted international transfer, we must ensure an appropriate transfer mechanism applies. This may be UK adequacy regulations or approved contractual safeguards, together with any additional protections required.

You can contact us for information about the international transfer arrangements relevant to your information and how to obtain details of applicable safeguards.

8. How long we keep information

• Umbraco form submissions: retained for 30 days.

• Enquiries that do not lead to work: email correspondence and attachments are deleted from the business inbox 12 months after the last contact, unless particular records remain necessary for a dispute or legal obligation.

• Enquiries that lead to work: relevant information becomes part of the customer and project record. We retain it while arranging and delivering the work and afterwards where needed for outstanding payments, contractual responsibilities, complaints or potential legal claims. The applicable legal claim periods and any ongoing matter determine the retention period.

• Invoice and accounting records: retained for the period required by the tax and accounting rules applicable to the relevant record.

• Technical records and cookie preferences: retained according to their operational or security purpose and the applicable service settings. Cookie durations are available through the website's cookie information.

Relevant information may be retained for longer where required for an ongoing legal matter. When it is no longer needed, we delete it securely or anonymise it. Residual backup copies may remain until they expire under the provider's backup cycle.

9. Cookies and similar technologies

Cookies are small files stored on your device. Similar technologies can also store or access information on your device.

We use CookieScript to manage cookie preferences. Our website infrastructure may also use technologies necessary to deliver requested website functions and protect the service.

Information about the cookies actually used, their providers, purposes and durations is available through the CookieScript cookie information and settings on this website.

Where a technology qualifies for a legal exemption from consent, such as being strictly necessary to provide a service you request, it may operate without consent. Where consent is required, we must obtain it before that technology is activated.

You can also manage or delete cookies through your browser settings. Blocking necessary cookies may affect website functionality.

Future analytics and marketing technologies

We do not currently use Google Analytics or advertising tracking technologies. We do not currently embed Google Maps, videos or CAPTCHA services.

We may introduce analytics or marketing technologies in the future. Before doing so, we will update this notice and our cookie information to explain the information collected, its purposes, the providers involved, retention periods and any international transfers and safeguards.

If we introduce Google Analytics or advertising tracking technologies, we will ask for your consent before activating them. You will be able to accept or reject them and withdraw consent through our cookie settings. Refusing consent will not prevent you from making an enquiry or using our scaffolding services.

Submitting our enquiry form does not subscribe you to promotional emails or text messages. Any future direct marketing will be subject to applicable legal requirements, including consent where required and an appropriate way to opt out.

10. Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access is limited to people and providers who need it for their work.

No internet transmission or storage system is completely secure. This does not affect our responsibilities under data protection law.

11. Your rights

Depending on the circumstances and the lawful basis for processing, you may have the right to:

• Access your personal information and receive a copy.

• Have inaccurate information corrected or incomplete information completed.

• Ask us to erase your information.

• Ask us to restrict its use.

• Object to processing based on legitimate interests.

• Receive certain information in a portable format.

• Withdraw consent where we rely on it, without affecting the lawfulness of processing before withdrawal.

You have an absolute right to object to processing for direct marketing.

To exercise your rights, email info@resolvescaffoldingltd.co.uk . We may request proportionate information to verify your identity. Requests are normally free of charge, and we normally respond within one month. Where a lawful extension or exception applies, we will explain it to you.

12. Complaints

Please contact us if you have concerns about how we handle your information so we can investigate and respond.

You also have the right to complain directly to the Information Commissioner's Office (ICO). You do not have to contact us first.

• Website: ico.org.uk/make-a-complaint

• Telephone: 0303 123 1113

• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

13. Other websites

If you follow a link to another website, its own privacy notice explains how that organisation handles your information.

14. Changes to this notice

We review this notice and update the date above when changes are made. Where required, we will tell you about significant changes before using your information for a new purpose.